Help & Support
Need help? We're here for you. Reach out through any of the channels below.
Email Support
Get help from our team directly.
support@vaultscrub.com
Report a Bug
Found something broken? Let us know.
Open an issue on GitHub
Request a Feature
Have an idea? We'd love to hear it.
Start a discussion on GitHub
Frequently Asked Questions
How do I get started with VaultScrub?
Download VaultScrub from the Download page, install it, and open the app. The setup wizard will guide you through selecting folders and adding personal information to redact.
My documents aren't being detected. What should I do?
Make sure your documents are in PDF or common image format (PNG, JPG, TIFF). Check that the folder path is correct in Settings → Documents. VaultScrub will automatically scan for supported files.
Does VaultScrub work offline?
Yes. All core features — OCR, PII detection, and redaction — work completely offline. Only the optional AI chat feature requires an internet connection (and API key).
How do I use the AI assistant?
Go to Settings → AI Model and choose between local AI (Ollama, fully offline) or cloud AI (Claude, OpenAI, Gemini — requires your own API key). All PII is redacted before any text is sent to cloud providers.
Can I recover the original text after redaction?
Redacted PDFs contain permanent black boxes over sensitive information. Your original files are never modified — redacted copies are saved in a separate Sanitized folder.
How do I activate my Pro license?
After purchasing, you'll receive a license key by email. Go to Settings → License in VaultScrub and enter your key. License validation is 100% offline.
Is my data safe?
VaultScrub processes everything locally. Documents never leave your computer. API keys are encrypted with AES-256-GCM. No telemetry or analytics are collected. See our Privacy Policy for full details.
Still need help? Email us at support@vaultscrub.com